1. Introduction
Exact Security Services (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information of our clients, employees, and website visitors in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By engaging our services, submitting information, or using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Full name
- NRIC/passport number
- Contact details (address, phone number, email)
- Employment details or company name
- CCTV images or security records (where applicable)
2.2 Employee & Contractor Information
- Background and identification documents
- Training and certification records
- Payroll and bank information
- Attendance and performance data
2.3 Client Information
- Company registration details
- Contact person’s information
- Billing and payment records
- Security requirements or site details
2.4 Website or Online Data
- IP address and browser type
- Information submitted via online forms (e.g., service inquiry or job application)
3. Purpose of Data Collection
We collect and process personal data for the following purposes:
- To provide and manage our security guard and protection services
- To verify identities and conduct background checks for staff and clients
- To communicate and manage customer relationships
- To prepare service proposals, quotations, and invoices
- To ensure safety and monitor company premises (including CCTV recordings)
- To comply with legal, regulatory, and contractual obligations
- To improve service quality and internal operations
4. Disclosure of Information
We may share your personal data only with:
- Government or regulatory authorities (when required by law)
- Law enforcement agencies for security or investigation purposes
- Our business partners or service providers (for payroll, training, or equipment supply)
- Clients or property owners, when necessary for operational deployment
- Auditors, legal advisers, or insurers for legitimate business needs
We do not sell or rent personal data to third parties.
5. Data Protection & Security
We implement strict measures to protect your data against unauthorized access, alteration, disclosure, or destruction, including:
- Restricted access to authorized personnel only
- Secure document storage and encrypted digital systems
- Regular data protection training for employees
- CCTV data retention limits in accordance with legal requirements
6. Data Retention
Personal data will be retained only as long as necessary to fulfill its purpose or as required by law.
When data is no longer needed, it will be securely deleted or destroyed.
7. Your Rights
Under the PDPA, you have the right to:
- Access and obtain a copy of your personal data
- Request correction of inaccurate or outdated data
- Withdraw consent for processing (subject to legal or contractual obligations)
- Request deletion of data when no longer needed
Requests may be submitted in writing to our Data Protection Officer at the contact below.
8. Contact Us
Data Protection Officer
Exact Security Services
[Insert Company Address]
Email: [Insert Email Address]
Phone: [Insert Contact Number]
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will be published on our website and will take effect immediately upon posting.
10. Acknowledgment
By providing your personal data to Exact Security Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your data as described herein.